Refund and Return Policy

Last updated: September 23, 2026

30-Day Money-Back Guarantee

Elevate Golf offers a 30-day money-back guarantee. You have 30 days after receiving your item to request an eligible return.

To qualify under this guarantee, the item must be in the same condition in which you received it, unused, and in its original packaging. You will also need the receipt or other verifiable proof of purchase.

The product must be returned and inspected before a refund can be approved. This requirement does not affect any mandatory statutory consumer rights that apply to defective, damaged, unsafe, or misdescribed products.

To request a return, contact us at support@elevategolfer.com.

If your return is accepted, our support team will provide return authorization and clear instructions explaining how and where to send your package. Products returned without first requesting prior authorization will not be accepted.

Do not send products to our corporate mailing address unless our support team specifically instructs you to do so in writing.

For questions concerning returns, contact support@elevategolfer.com.

Return Shipping and Fees

• Customers are responsible for paying the direct shipping costs for returning a non-defective product. We strongly recommend using a trackable courier service and retaining proof of postage until your refund has been processed.

• No restocking fees will be assessed for eligible returns that comply with this policy.

• Original expedited-delivery charges, priority-processing fees, package-protection fees, and other optional service add-ons are non-refundable, except where required by applicable law.

• Elevate Golf will cover all reasonable return or replacement costs when an item is confirmed to be defective, damaged upon arrival, incomplete, or incorrect.

Damages and Order Issues

Please inspect your package upon delivery. Contact us promptly at support@elevategolfer.com if the item is defective, damaged, incomplete, or different from what you ordered so that we can evaluate and resolve the issue immediately.

When submitting an issue, please include:

1. Your order number

2. Clear photographs or a short video demonstrating the packaging and the reported product defect

If the issue is validated by our team, we will provide a replacement, refund, or alternative resolution at zero additional cost to you, subject to applicable laws.

Exceptions and Non-Returnable Items

Except where applicable law mandates otherwise, we cannot accept returns of:

• Digital content, video training modules, or downloadable guides after supply has begun.

• Gift cards.

• Custom-made, modified, or personalized merchandise.

• Items clearly identified and sold as "Final Sale" prior to checkout.

• Products damaged through user misuse, intentional wear-and-tear, drop damage, or improper installation.

• Hazardous materials, flammable liquids, or gases.

A discounted or promotional STRYK 2.0™ trainer remains fully eligible under our 30-day money-back guarantee unless it was clearly marked as "Final Sale" prior to purchase.

Exchanges

The fastest way to receive a replacement model, different color, or alternate hand orientation is to return the item you have. Once your return is received and accepted, you can make a separate purchase for the new item.

If you received the wrong configuration or hand orientation due to our error, contact support@elevategolfer.com and we will resolve it immediately.

United Kingdom and European Union 14-Day Statutory Cancellation Right

Consumers receiving an online order within the United Kingdom or European Union have the statutory right to cancel their purchase within 14 days after receiving their goods without providing a reason, subject to standard statutory exceptions.

To exercise this right, notify us at support@elevategolfer.com before the 14-day cancellation window expires. After notifying us, you must dispatch the goods back to our designated facility within 14 days using the instructions provided.

You may inspect and handle the goods only to the extent reasonably necessary to establish their nature, characteristics, and functioning (analogous to inspecting an item inside a physical store). Deductions may apply if the product demonstrates handling beyond reasonable inspection.

For a valid statutory cancellation, we will refund the purchase price and the cost of the least expensive standard delivery option offered at checkout. Any additional fees for premium or express shipping are non-refundable.

Refund Processing

We will notify you by email once your returned package has been received and inspected at our logistics facility.

If approved under our voluntary 30-day guarantee:

• The refund will be credited back to your original payment method within 10 business days.

• Your bank, credit card company, or payment provider may take an additional 3–5 business days to post the transaction to your statement.

If more than 15 business days have passed since your return was approved and you have not seen the credit, please reach out to support@elevategolfer.com.

Contact Information

• Trading Name: Elevate Golf

• Legal Entity: SAILOLTD

• Customer Support Email: support@elevategolfer.com

• Mailing Address: 312 W 2nd St, 4237, Casper, Wyoming, USA