Terms of Service

Last updated: September 23, 2026

Welcome to Elevate Golf. These Terms of Service ("Terms") apply when you browse our store or purchase from us through elevategolfer.com or our Shopify storefront. Elevate Golf is operated by SAILOLTD ("Elevate Golf," "we," "us," or "our"). Shopify provides the ecommerce platform that powers our store; SAILOLTD is the seller of products purchased from Elevate Golf.

Please read these Terms alongside our Shipping Policy, Return and Refund Policy, and Privacy Policy. The product page and checkout show the details of the particular item and order you are considering. Nothing in these Terms removes consumer rights that cannot legally be waived.

1. Shopping with us

You may browse our store without creating an account. To place an order, you must provide accurate information needed to process payment and deliver your purchase. If you provide a phone number at checkout, it may be used to help deliver your order or resolve an issue with it, as explained in our Privacy Policy. Keep any account login details secure and contact us if you notice unauthorized use.

You must be legally able to enter into a purchase contract where you live. If you are under the age of majority, a parent or legal guardian must place the order or authorize your use of the store where permitted by law.

2. Products and product information

We aim to describe our products, available options, materials, fit, and use clearly. Product photos are intended to show the item accurately, but colors may appear different on different screens. Before ordering, check the product page for the specific item, color, quantity, handedness, or other option you want. If something is unclear, email us before purchasing.

Golf training products are practice aids. Individual results depend on factors such as technique, practice, and equipment. Information on our site is intended to explain product use; it is not a promise of a particular score, ball flight, or improvement for every customer. Any express product guarantee we offer will be stated on the applicable product page or in our Return and Refund Policy.

We may update product descriptions or discontinue products. Changes to a listing after you place an order do not change the terms of an order we have already accepted without your agreement, except where required by law.

3. Prices, offers, and payment

The price, selected options, discounts, shipping charges, and applicable taxes shown at checkout before you submit an order are the basis of your purchase. Prices and offers can change for future orders. An offer applies only when its stated conditions are met; if a bundle or promotion has a specific quantity, included item, or expiry, we will show that information in the offer or at checkout.

Payment is processed using the payment methods available at checkout. An order is placed only when checkout is completed. You will receive an order confirmation at the email address you provided. An automated confirmation acknowledges receipt; if we cannot fulfill an order, we will contact you and issue an appropriate refund for any amount paid. If a pricing or listing error affects your order, we will explain the issue and give you the choice to proceed at the corrected terms or cancel for a refund before fulfillment.

We may decline or cancel an order where reasonably necessary, including when a product is unavailable, payment cannot be authorized, or we reasonably suspect fraud. We will notify you using the contact details provided and refund any payment collected for an order we cancel.

4. Shipping and delivery

The destinations we serve, available shipping methods, shipping charges, processing times, and delivery estimates are described in our Shipping Policy and, where applicable, at checkout. Processing time means the time before an order is handed to a carrier; delivery time is separate. Estimates are not guaranteed arrival dates unless we expressly say otherwise.

Please provide a complete and accurate delivery address. Contact support@elevategolfer.com promptly if you notice an error. We will try to make a correction before dispatch, but we cannot promise that changes are possible once fulfillment has begun.

If we cannot ship within a stated time, we will contact you about the delay and provide cancellation and refund options as required by applicable law. If an order appears lost or arrives damaged, contact us with your order number so we can investigate and provide the remedy required by our policies and applicable law. Any customs charges or import duties, where applicable, will be disclosed as clearly as practicable before purchase and handled as described in our Shipping Policy or checkout.

5. Returns, refunds, and cancellations

Our Return and Refund Policy explains return eligibility, time limits, item condition, how to start a return, who pays return shipping, refund timing, and how we handle damaged, defective, or incorrect items. Please read it before ordering. For a cancellation request, email support@elevategolfer.com with your order number as soon as possible. Whether an order can be canceled before dispatch depends on its fulfillment status and any rights you have under applicable law.

These Terms do not restrict any statutory right to cancel, return, obtain a refund, or receive a remedy for goods that are defective or not as described. If the law where you live gives you stronger rights than a store policy, those rights apply.

6. Reviews and content you send us

If you submit a review, photo, or other content to our store, it should reflect your genuine experience and should not violate another person's rights. Do not include sensitive information or someone else's personal information without permission. We may decline or remove content that is unlawful, abusive, misleading, or unrelated to our products.

You retain ownership of content you submit. By submitting it for publication on our store, you give us permission to display it and make reasonable formatting edits in connection with our store and its promotion. We will handle personal information in submitted content under our Privacy Policy. If you want us to review a request to remove your content, email us.

7. Acceptable use and site content

Use our store lawfully. Do not interfere with its security or operation, attempt unauthorized access, submit false payment information, or use the store to distribute malicious software or spam.

The Elevate Golf name, site design, photographs, product text, graphics, and other store content belong to us or are used with permission. You may view them for personal shopping purposes. You may not copy, resell, or use them commercially without permission from the rights holder.

Our store may link to services operated by others, including payment providers and social platforms. Their own terms and privacy notices govern your direct use of those services.

8. Website availability and legal rights

We work to keep the store and its information available and accurate, but occasional errors or interruptions can occur. If a problem affects an order, contact us so we can address it. We do not promise uninterrupted access to the website.

Nothing in these Terms limits our responsibility for fraud, intentional misconduct, or any liability that the law does not allow us to exclude. Nothing limits your rights relating to faulty goods, goods that do not match their description, or other non-waivable consumer protections. To the extent permitted by applicable law, we are not responsible for losses that were not a reasonably foreseeable result of our breach of these Terms or failure to use reasonable care.

9. Changes to these Terms

We may update these Terms as our store and practices change. The version posted at the time you place an order applies to that order unless a change is required by law or you agree to a later change. We will update the date at the top of this page and provide additional notice where required.

10. Contact

For questions about these Terms or an order, email support@elevategolfer.com. Include your order number when contacting us about a purchase.

Elevate Golf, operated by SAILOLTD
Email: support@elevategolfer.com
Mailing address: 312 W 2nd St, 4237, Casper, Wyoming, USA