Shipping policy

Shipping Policy Last updated: September 23, 2026

Overview At Elevate Golf, our objective is to offer reliable, transparent shipping to all our customers across the United States. Orders are often dispatched directly from our international manufacturing and fulfillment centers. Our logistics partners conduct thorough quality and order checks prior to dispatch. This policy applies exclusively to orders delivered within the US.

Shipping Costs Standard shipping within the United States is completely free, unless a specific alternative rate is clearly indicated prior to checkout. Any optional services chosen by the customer—such as expedited shipping, priority processing, or package protection—may incur additional fees.

Shipping Methods and Carriers Packages are transported via international freight networks and handed off to local carriers for final delivery. Depending on your destination and the optimal route, your final carrier may be USPS, UPS, FedEx, DHL, or another qualified logistics provider. We do not guarantee the use of one specific carrier for any given order.

Processing and Estimated Delivery Times

  • Processing time: 1–3 business days

  • Estimated shipping time (post-dispatch): 8–15 business days

  • Estimated total delivery time: 9–18 business days

Business days exclude weekends and recognized public holidays. Please note that delivery timeframes are estimates, not guaranteed dates. Factors beyond our reasonable control—such as customs delays, severe weather, carrier network disruptions, or peak holiday volume—can impact transit times.

Customs, Taxes, and Import Duties Because select inventory is dispatched from international fulfillment facilities, your shipment may pass through United States customs. Unless explicitly stated at checkout, the customer is responsible for any import taxes, customs duties, or government fees applied to their shipment. Elevate Golf has no control over charges levied by customs agencies. By ordering, you authorize Elevate Golf and its shipping partners to manage transportation and customs clearance on your behalf.

Order Tracking Once your order leaves the warehouse, you will receive a shipping confirmation email containing your tracking details. Because shipments often move through international transit hubs before reaching a local US carrier, your tracking link may take 3–7 business days to display the first scan.

If you do not see this email, please check your spam or promotions folders. If more than seven business days have passed since your dispatch email and your tracking still shows no updates, please reach out to support@elevategolfer.com.

Multiple Shipments If your order contains multiple items, they may be dispatched in separate packages depending on inventory locations or logistical constraints. If this occurs, packages may arrive on different days and will feature separate tracking numbers. You will never be charged extra standard shipping fees if we split your order.

Address Accuracy It is the customer's responsibility to input a correct and complete delivery address during checkout. If you spot an error, contact support@elevategolfer.com immediately. We will do our best to update it, but we cannot guarantee changes once the fulfillment process has started. Elevate Golf cannot issue complimentary replacements or refunds for orders delivered to an incorrect address provided by the customer.

Failed or Returned Deliveries If a package is returned to sender due to an invalid address, delivery refusal, or failure to collect the item from the carrier, please contact us to review your options. Reshipping the item may require the customer to cover the reasonable outbound shipping costs. If a refund is requested for a returned package, it will be processed upon inspection of the returned goods.

Lost, Damaged, or Incorrect Shipments If your tracking marks the package as lost, or if you receive a damaged or incorrect item, email support@elevategolfer.com right away. Please include your order number and any relevant photos or videos so we can investigate with the carrier. We will provide a resolution in accordance with our Refund and Return Policy.

Returns Do not mail any items back without first contacting support@elevategolfer.com for official return instructions and authorization. Do not send returns to our corporate mailing address unless explicitly instructed by our support team. We highly recommend using a trackable shipping service.

Order Changes and Cancellations To request a modification or cancellation, email support@elevategolfer.com immediately with "ORDER CHANGE" or "CANCELLATION" in the subject line. We strongly suggest emailing within two hours of your purchase. However, a request within this window does not guarantee we can stop the shipment. Once an order enters the dispatch queue, it cannot be modified. If cancellation fails, you may return the item after delivery per our Refund Policy.

Shipping FAQ

  • Where is my tracking information? Tracking is emailed automatically after dispatch. Check your spam/junk folders if you don't see it in your primary inbox.

  • Why does my tracking show “No information available”? International tracking links often take 3–7 business days to update with their first US scan. Contact us if more than seven business days have passed since dispatch without an update.

  • Will all my items arrive together? Not always. Items may ship separately and arrive on different dates.

  • Can I select the delivery carrier? No, the carrier is automatically assigned based on fulfillment location and route optimization.

  • Can I change my address after ordering? Email support@elevategolfer.com immediately. We will try to catch it, but it is not guaranteed once processing begins.

  • Can I cancel my order? Contact us ASAP. If it has already entered fulfillment, we cannot cancel it, but you can initiate a return after it arrives.

Contact Information For any shipping, tracking, or delivery inquiries, please contact:

  • Trading Name: Elevate Golf

  • Legal Entity: SAILOLTD

  • Email: support@elevategolfer.com

  • Mailing Address: 312 W 2nd St, 4237, Casper, Wyoming, USA (Note: This mailing address is not a product return facility. Please contact support for the correct return address.)